PHONE: 01892 2340250    |    MOBILE: 07896 6930070

SALES TERMS & CONDITIONS

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site and any orders placed are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. These terms and conditions apply to all orders received by Bandshop via e-mail, telephone and in person. Placement of an order using these methods indicates acceptance of these terms and conditions.

Placement of Orders

All products offered on the Bandshop website are subject to availability. Should an item be out of stock it will be ordered from the supplier automatically and the customer notified and advised of the estimated delivery timescale. The customer has an option to cancel the order should a delay be unacceptable.

We accept most major credit and debit cards, including VISA, MasterCard, VISA Debit and Maestro. Payment card details are taken over the telephone and are processed using Paypal secure servers, which use the highest SSL encryption. The value of any orders placed from outside the United Kingdom will be converted to local currency by the credit card company.

Receipt of orders placed on the telephone are confirmed by e-mail. Acceptance of an order, and hence the existence of a contract, is confirmed when we send you an invoice.

Entry of customer and payment details is received and verified by Paypal Secure Server for our mutual security. Should proof of identification and/or address be required we will contact you. We will also contact you should any problems arise regarding debit/credit card authorisation.

We reserve the right to decline or cancel any order prior to delivery. Examples of when we might do so include: where products you have ordered are out of stock; where we have made an error in the description or pricing of any products you have ordered; where there is sufficient evidence to suggest that fraud is being perpetrated; and if we believe you are under 16. If we decline or cancel an order we will refund all amounts paid in respect of that order.

Delivery Options

Orders will be scheduled for despatch within 1 to 3 working days from date of acceptance. assuming stock availability. However, whilst every effort will be made to ensure deliveries are made on the scheduled day, Bandshop cannot be held responsible for any failed deliveries. This is because we are reliant on external couriers whose actions are beyond our control. In such instances deliveries will be re-scheduled for a mutually convenient date. Please note that all dispatch and delivery times are approximate.

If our courier makes two unsuccessful attempts to deliver the products within agreed time periods then the products will be returned to Bandshop. Any further attempt at delivery may incur an additional delivery charge, which we will notify to you in advance. We will not make any further attempt at delivery until you have agreed to any additional fee.

As payments are made via credit/debit card, it is vital that the customer provides the exact billing address and telephone number which is held by the card provider. Any incorrect information provided will cause delays in order processing. Orders will only be processed once an authorisation notification has been received from the card company.

Bandshop shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of ordered products.

Products sent to remote parts of the United Kingdom may take longer to deliver. UK Offshore deliveries will be subject to a delivery surcharge.

Back Orders

If your item is not in stock, it will be automatically ordered for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security

When an order is placed on our web site, credit/debit card details are encrypted on the Paypal Servers using the highest SSL encryption. Bandshop does not store any payment card details on their servers. Card details are not held in clear text on any web site.

Guarantee

Ownership of products supplied by Bandshop will pass to the customer on receipt at the delivery address. Any and all communications with Bandshop shall be with the customer only.

All products supplied are covered by the manufacturer's warranty terms and conditions and stipulated guarantee period.

Reaching Us

If you need to reach us, please email us using the 'Contact Us' link on top menu of the store pages. We endeavour to respond to all e-mails within 1 working day. Alternatively, you can call us on 01892 234025 or write to us at

Bandshop

101 Tutsham Way

Paddock Wood

Tonbridge

Kent

TN12 6UA

Returns Policy

If products arrive in a damaged condition, the customer must make a note on the courier's consignment note. It is the customer's responsibility to notify Bandshop within 3 days of receipt by fax or e-mail.

It is the customer's responsibility to sign for the correct number of packages as shown on the courier's consignment note and report any shortages to Bandshop within 3 days of receipt by e-mail.

All goods must be checked thoroughly prior to signing at time of delivery as neither Bandshop nor our couriers can be held responsible for any claims for damages or shortages arising thereafter.

It is the customer's responsibility to notify Bandshop of any incorrect goods supplied within 3 days of receipt.

Bandshop will not accept any liability for products lost in transit unless notified within 10 days of the expected delivery date.

Potential replacement of damaged or defective goods will only be made after receipt and inspection of said goods by Bandshop personnel at their premises. All returns must be with the original manufacturers packaging.

The customer may cancel the order within 30 days from the day after receipt of the goods. The purchase price of unwanted goods returned to Bandshop in their original condition and with their original packaging will be refunded. Bandshop will arrange for collection of the unwanted goods provided that the goods are packed adequately in their original packaging. Alternatively, the opportunity to negotiate an exchange for an item of the same value will be made available.

Bandshop will not refund, exchange or repair free of charge any goods damaged, marked or no longer of merchantable quality.

Any refund due will be processed within 30 days from the date of cancellation of an order.

Customers' rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.

The above terms do not affect your statutory rights. Warranty claims if you wish to make a claim under the manufacturer's guarantee or in respect of your statutory rights, please contact Bandshop giving full details of the problem. We will then contact you to arrange an appropriate solution to the problem. Usually this will involve our collecting the products from you (in accordance with our returns policy) for a repair or replacement.

Any products that are to be returned to us must be returned in accordance with our returns policy. The version of the returns policy that applies will be the version in force at the time the return is made. Failure to comply with this policy may delay processing of your return and of any refund, repair or replacement.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of Bandshop. The collective work includes works that are licensed to Bandshop. Copyright 2016, Bandshop. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Bandshop or purchasing Bandshop products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Bandshop or to purchase Bandshop products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Bandshop. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Bandshop used in the site are trademarks or registered trademarks of Bandshop.

Warranty Disclaimer

This site and the materials and content on this site are provided "as is" and without warranties of any kind, whether express or implied. Although every effort will be made to prevent errors or viruses on the site and the server that services it, Bandshop does not represent or warrant that the functions or content contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.

Bandshop does not make any warranties or representations regarding the use of the materials or content on this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Typographical Errors

In the event that a Bandshop product is mistakenly listed at an incorrect price, Bandshop reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Bandshop reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Bandshop shall issue a credit to your credit card account in the amount of the incorrect price.

Terms & Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Bandshop without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer and Miscellaneous, shall survive any termination.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the United Kingdon & The European Union (including but not limited to the purchase of Bandshop products).

Bandshop's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions.

Bandshop may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden.

Impersonation of others, including a Bandshop or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited.

You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law.

You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Bandshop does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Bandshop is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Bandshop reserves the right to block or remove communications or materials that it determines to be

a) abusive, defamatory, or obscene

b) fraudulent, deceptive, or misleading

c) in violation of a copyright, trademark or; other intellectual property right of another

d) offensive or otherwise unacceptable to Bandshop in its sole discretion.

Third-Party Links

In an attempt to provide increased value to our visitors, Bandshop may link to sites operated by third parties. However, even if the third party is affiliated with Bandshop, Bandshop has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Bandshop. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Bandshop seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).